FAQs
Product
Where can I use my Serenity Tray -Tote Organizer?
The tray-tote organizer is designed for a Economy class travel. It fits on a most economy class and premium economy trays, but due to different airplane configurations, it does not fit on EVERY plane. We have also had customers use it on trains in the USA, Japan and Europe. I also used in a bus in Morocco! Because it also converts into a tote, make sure you bring it along anytime you travel, as you can always use an extra travel tote! Our motto is always be prepared!!
How do I put on a Tray Organizer-tote?
Here is a you tube "how to" LINK Open the tray, find the opening with the drawstring and slip it onto the tray. Make sure the side with the sewn in elastic band is on the side of the tray you dine/work from. The side with the pockets should be facing you when you close the tray. Fill them with your items and you are all set. When you lower the tray, you will have a clean flat surface to dine/work from. Now you can sit back, relax and enjoy the flight. When you land, remove the tray organizer and put your items in the drawstring tote, cinch and pop it into your carryon- you will never leave anything behind again!
Where can I use my Serenity Seat Organizer and how do I use it?
You can use your seat organizer on any class of airline seat. It works well in economy class, and particularly well in the bulk head seat. The 3 storage pockets work well to keep your important belongings at your finger tips during flight. Plus you will always feel protected from unclean seats. Here is a "how to" LINK . This cover is particularly great for the bulk head seat, but works on all the seats - economy, business & first class. It slips on in seconds. We recommend you slip the cover over the adjustable headrest. If the headrest is not adjustable, you can place it over the top of the seat, just make sure you are not covering the tv screen of teh passenger behind you. Give the cover a gentle tuck into the space between the back and the seat, sit down, then fill the pockets with your necessities and enjoy your flight. Everything will be at your fingertips!
Why should I bring a Serenity Tray Organizer on the airplane?
The area around economy seats these days seems to be getting smaller and smaller. And the grimy backseat pocket (= garbage can) is unusable. During flight, reaching for essentials under the seat is almost impossible-especially when the passenger in front of you, reclines. So why not keep all your items at your fingertips through out the flight? laptop, magazines, water bottle, snacks, eyeglasses, contacts, chargers, headphones, you name it! If your tray frightens you, no worries, the tray organizer provides you a clean surface to dine or work from. When the flight is over, you have a tote to store your items and slip into your carry on. Don't leave anything behind..ever again!
How many storage pockets are there in the Seat Organizer?
There are 3 pockets located at the bottom of your seat cover, perfect for your water bottle, snacks, and cellphone, but you can use the organizer for the items that suit you. Make sure to remove them before you stand up, so they don’t touch the floor.
What do I do if my Tray Organizer does not fit the airline tray?
The Tray Organizers fit most pull-down trays on commercial flights. At Serenity, we are aware that some seat configurations will not permit a perfect fit for your tray organizer. Try it on your next flight and if it does not fit, please contact us at hello@serenityorganizers.co for a refund.
What type of materials are used?
Serenity seat and tray organizers are made from 100% polypropylene and are antimicrobial , washable, and water-resistant.
How do I care for my Serenity and Tray Organizers?
All products can be machine or hand washed. When traveling, it is easy to hand wash and the fabric is fast drying.
Customer Feedback and updates.
Please note that although our tray organizers can be used on flights, there have been a few instances where we have been asked to remove large items during take-off. Although inconvenient, we just like to make sure our customers are aware and should comply.
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My Order
How long will it take to get my order?
Products are shipped through the U.S. Postal Service and delivery generally will take in between 3-5 days.
International orders may vary depending on the country.
I haven’t received my order/shipping confirmation.
Please, contact us at hello@serenityorganizers.co
Other Issues or Returns
Please contact us at Hello@SerenityOrganizers.co for any questions about your order or returns.